A confirmation message will be sent to our customers through details provided that will be through a text message and/or an e-mail if provided
- Confirmation of delivery will be taken from the recipient over the phone once the order is ready by our delivery man.
- Cash On Delivery system is FREE for orders worth 3000TSHS and above.
- Delivery charge of order 3000TSHS and less will be 1000TSHS.
- Please note that Any order worth 100000TSHS and above will require a different Method of Payment which we will confirm with the customer once the order is placed.
- Only cash payment is accepted for orders under COD payment and we do not accept any orders on credit/cheques/vouchers or online methods unless if otherwise.
- All orders will be checked for any physical damage before sending it to the customers.
- Upon receiving the order, the customer should clear payment and examine the products without undue delay.
- Damaged products will not be taken back by the delivery man from our company.
- Any product with a defect should be reported within 8 hours personally after delivery else the report will be ignored by the system.
- The damaged product should reach our store within the 24hours of the report for any rectification or exchange or reduction in price and only during office hours. Customer complaints will not be rectified if the product reaches after 24 hrs of the report.
- We shall rectify or exchange defective goods in due time or reduce the purchase price at our option.
- Orders placed locally within Dar Es Salaam will receive goods through our cash-on-delivery system.
- We provide Transport on Orders placed out of Dar Es Salaam with an extra charge of Transportation to any other Region out of Dar Es Salaam and different methods of payment.
- Order Package is not allowed to be opened before payment is done to our delivery person.
Please do not force the delivery man from our company to open the ordered package for you before you make the payment because it is purely against the rules of our system, therefore any damage caused to the products in this process will be fully customer's responsibility.